1. Purpose
These terms govern sales of products (JDF STORE) and services (digital services, hosting) concluded by Jupiter Digital Factory.
2. Prices
Prices are in CFA francs (FCFA). Delivery costs are shown before the order is confirmed. Services are subject to a quote.
3. Order and payment
An order is firm once confirmed and paid, or once confirmed for manual payment methods (Mobile Money with confirmation, bank transfer, cash on delivery).
4. Delivery
Delivery times are estimates. Customers check the condition of products upon receipt.
5. Returns and refunds
A return request can be made from the client area within 7 days of delivery, for an unused product in its original packaging. After inspection, the refund is made using the agreed payment method.
6. Warranty
Products are covered by the manufacturer’s warranty shown on each product page.
7. Services
Terms (deposit, milestones, timelines) are set in the accepted quote. Progress is tracked in the client area.
8. Disputes
In the event of a dispute, an amicable solution will be sought first.